1. Data Controller
The data controller for personal data processed through this website is:
Chargedot New Energy Technology B.V.
Molengraaffsingel 8, Delft, 2629JD, NL
VAT: NL868318668B01
Email: privacy@eu.chargedot.com
Legal
Privacy Notice
How we collect, use and protect personal data across our website and services.
Last updated: September 2026
2. Personal Data We Collect
We may collect and process the following categories of personal data.
2.1 Information You Provide
- Contact enquiries: name, email address, phone number, company name, country, message content
- Quote requests: same as above, plus product interests and project requirements
- Partner applications: business details, qualifications, certifications
- Support requests: product information, serial numbers, issue descriptions
2.2 Automatically Collected Information
- Strictly necessary cookies: session management, security tokens
- Analytics (with consent): page views, navigation patterns, device information
3. Purposes and Legal Bases
| Purpose | Legal Basis |
|---|---|
| Responding to your enquiries | Legitimate interest / Pre-contractual steps |
| Processing quote requests | Pre-contractual steps (Art. 6(1)(b) GDPR) |
| Partner programme administration | Contract performance (Art. 6(1)(b) GDPR) |
| Product safety communications | Legal obligation (Art. 6(1)(c) GDPR) |
| Website analytics | Consent (Art. 6(1)(a) GDPR) |
| Marketing communications | Consent (Art. 6(1)(a) GDPR) |
4. Data Retention
We retain personal data for the following periods:
- Contact enquiries: 24 months from last contact
- Quote requests: 24 months, or duration of any resulting contract + 6 years
- Partner data: duration of partnership + 6 years
- Safety reports: 10 years (legal requirement)
- Analytics data: 14 months
5. Data Sharing
We may share your personal data with:
- Service providers: hosting, email delivery and CRM systems, acting as data processors under appropriate contracts
- Professional advisors: legal and accounting advisors, under professional confidentiality
- Regulatory authorities: where required by law, for example product safety reports
6. International Transfers
Where we transfer personal data outside the European Economic Area, we ensure appropriate safeguards are in place, such as:
- Adequacy decisions by the European Commission
- Standard Contractual Clauses (SCCs)
- Binding Corporate Rules, where applicable
7. Your Rights
Under the GDPR, you have the following rights:
- Access: request a copy of your personal data
- Rectification: request correction of inaccurate data
- Erasure: request deletion of your data, where applicable
- Restriction: request limitation of processing
- Portability: receive your data in a machine-readable format
- Object: object to processing based on legitimate interests
- Withdraw consent: withdraw any consent you have given
To exercise these rights, please contact us at privacy@eu.chargedot.com. You also have the right to lodge a complaint with your local data protection authority.
8. Security
We implement appropriate technical and organisational measures to protect personal data, including:
- Encryption of data in transit (TLS/SSL)
- Access controls and authentication
- Regular security assessments
- Staff training on data protection
9. Cookies
For detailed information about our use of cookies, please see our Cookie Policy.
10. Changes to This Notice
We may update this Privacy Notice from time to time. The latest version will always be available on this page, with the date of last update shown at the top.
11. Contact
For any questions about this Privacy Notice or our data protection practices, please contact our data protection contact at Chargedot New Energy Technology B.V.: privacy@eu.chargedot.com